We are delighted to be an accredited member of the Law Society’s Wills and Inheritance Quality Scheme (WIQs) for Wills and Probate advice to our clients.

This accreditation shows that we follow best practice procedures to meet the highest standards of technical expertise and client service in providing tailored wills and probate advice to our clients. accred-wills-inheritence

The WIQs quality mark helps clients distinguish between providers that are unregulated, uninsured and untrained.

Client Charter – Why choose a WIQs accredited firm?

1 – Understand the options and get advice that meets your needs

  • We will not make any misleading claims about the advantages of making a will, or pressure you into buying more complex advice that is not in your best interests.
  • We will help you understand the issues in preparing a will or seeking probate advice to make a more informed choice from the outset.
  • We will explain the process, options, costs and likely timescales.

2 – Receive a quality service and be kept up-to-date

  • We will not make any misleading claims about the advantages of making a will, or pressure you into buying more complex advice that is not in your best interests.
  • We will agree how you want us to contact you and how often.
  • We will communicate with you in plain English, explaining any legal terminology.
  • We will reply to your questions within 48 hours ir provide a timeframe for more complex issues.
  • We will tell you when unforeseen issues affect the original cost estimate and timeframe and explain the impact.
  • We will treat you with dignity and respect.

3- Trust practices with WIQs

  • WIQS is only open to law firms or other organizations that are authorised and regulated by the Solicitors Regulation Authority (SRA).
  • The Senior Responsible Officer must have at least three years’ experience of will drafting and estate administration.
  • Accredited solicitors and staff complete mandatory training on the WIQS standard and show compliance through annual re-accreditation and ongoing enforcement checks by the Law Society.

WIQS provides a best practice quality mark for wills and probate advice, and helps clients distinguish between providers that are unregulated, uninsured and untrained.

For more information or to contact us about making a Will

Visit www.leonardgray.co.uk/making-a-will/

You can download free advice from our website today

A Guide to Making a Will

A Guide to Wills Following a Divorce or Separation

A Guide to Administering an Estate

A Guide to Inheritance Tax

 

 

 

Chris Kelly
Chris is an experienced, friendly and professional Solicitor with our "Wills, Probate, Later Years" team. Chris is partner of Leonard Gray and a member of the Society of Trust and Estate Practitioners (STEP), which is the leading professional body for practitioners in the fields of trusts and estates. He is also a Trustee/Director of Age UK Essex and a Dementia Friend.

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