What to expect, from initial enquiry to first appointment.


Making your initial enquiry
We would recommend that you have an informal chat with Carol Cunningham in the first instance on 01245 504904.  If you prefer to use email then please contact us using the email button at the top of this page.

We have a range of free initial consultations and Carol will be able to guide you to the right person at Leonard Gray for your case.

Our response
You will be contacted by telephone or email with an answer to your query and more details of our services. If you would like to make an appointment for an initial consultation, you can do so at this stage.

Appointment confirmations explain the proof of identity you need to bring with you
You will be sent information about the verification of your identity by email or post prior to your appointment. This is necessary for all new clients to comply with the Money Laundering Regulations 2017. Proof of your identity must be brought with you to your first appointment

How to find our office and car park
Our offices are based in Chelmsford town centre, a 2 minute walk from Chelmsford Rail station with car parking at the rear of our office for your use.  Click here for a map. Access to the car park is gained via the Essex County Council entrance in Duke Street. Press the white horizontal buzzer at the entrance and say “Leonard Gray” to gain access.

On the day of your appointment, please arrive 5 minutes early
This gives us time to offer you some refreshment, photocopy your ID and take payment (if applicable). Payment may be made by cash, cheque, credit or debit card but please note that payment by credit card will attract a further fee of 2% plus VAT.

What to expect from the initial consultation
Once the formalities are out of the way, you will be introduced to the Family Lawyer taking charge of your initial consultation. If you have booked our free 30 minute consultation, then this will give you an opportunity to get to know us and understand what to expect from the divorce process.

If you have booked our £100 fixed fee appointment, then there will be plenty of time to ask questions tailored to your personal situation.  This meeting often lasts up to an hour and a half, and arms you with the information you need to make a decision on whether and how to proceed.

Both options leave you under no obligation to instruct Leonard Gray, but if at the end of the appointment you are ready to proceed, the next steps will be explained to you in more detail.