We’ll always get back to you within 24 hours
If you call or email Leonard Gray, and we can’t answer your question straight away, then we promise you will hear back from us within 24 hours.
We may not be able to provide you with a detailed response if we have to investigate or chase others on your behalf. But we promise to acknowledge your enquiry and will let you know when you can expect a more detailed reply.
Direct contact with your named representative
Leonard Gray prides itself on personal service. Whether you are working with our solicitors, mediators or estate agents – you will be given a named contact from the outset and this is the person that will handle your matter.
We are intentionally open and approachable so that you can call or email whenever the need arises.
No hidden costs
Sometimes, our new clients are a little worried about how they will be charged. Let us reassure you. Any initial telephone advice is free and without obligation.
Where a fixed fee is available, we will say so on our web site and confirm this in our initial contact. Where a fixed fee is not suitable, then you will be provided with an estimate in advance. We will not begin any work until you are happy with our proposed costs.
We are real people, providing good advice, at sensible fees. The evidence is in our clients who come back time and time again, referring their family members and friends.
Someone to help if our service doesn’t match your expectation
Catherine Smith is our Practice Manager and our ambassador for client care.
For some clients, the issues we’re helping you to tackle can involve emotion and stress. And on occasion, this can lead to frustration with the process. Please don’t keep this to yourself. Catherine has helped many clients over the years to get the service they need, either by overseeing the process personally or simply by being immediately available when needed.
Always ask, we’re here to help.